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The purpose of service, thinking from the customer, replacing thinking, users will always be right.
The scope of services during the provided warranty period, involving Pimentel products and related modules, accessories technical issues, quality issues.
The content of services:
hardware and software installation services, upgrades, maintenance, inspection equipment, network debugging, customer training, technical advisory and solution of all forms and diversified services, , mainly including site support, phone support, remote login service,etc.
Response time:
Pimentel company technical services center providing 5 × 8-hour free technical service hotline, for immediate response to customer problems, to conduct on-site trouble according to the Technical Service Center Distance judgment, , we will send engineers based on prior agreement.
Services period:
for one year warranty. (based on the contract as the final foundation)
In accordance with the ISO9001 standard equipment inspection, repair of faulty equipment, and to solve the problem within the agreed time by the professionals.
Follow-up service during the warranty period, customers can enjoy free maintenance services; After the warranty expires, Pimentel company will continue to provide quality customer paid services.
Technical training:
Pimentel company provides relative technical training for customers to master equipment applications skill, improve network value, which are all based on the digital television programs and the purchase of equipment implemented by the customers.
Product quality:
Pimentel company implement standardized management, control and ensure the quality of products in accordance with product quality ISO9001 (2000 version) quality system, regardless of product design and development, production, installation, or provide services to customers
Information security:
Pimentel company will keep strictly confidentiality for those technical information and trade secrets in the process of providing services to the customers.
Relative connecting :
Customer technical support mail-box: trdtv@163.com js@terdtv.com
24hours customers service and complaint hotline: 13980907251 |
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